Two ways to pay, both in Indian rupees: UPI before we dispatch, or Cash on Delivery when the parcel arrives. We do not accept cards or PayPal, and we never store payment details. There is no card form anywhere on this site, so there is nothing of yours here to lose.

What we accept

1. UPI

Checkout shows a UPI QR code and a payee ID. Scan it with whichever UPI application you already use, approve the amount, and the order joins the handling queue once the credit is matched. Authorisation happens inside your own application; all we receive is confirmation that it worked. If it times out, do not pay twice — wait for your bank message, then send us the UTR reference. Where money left your account but no order was created, your bank reverses it automatically, normally within 5 to 7 business days.

2. Cash on Delivery

Available on serviceable PIN codes at no extra charge. COD may be unavailable on remote PIN codes or high-value orders, and checkout tells you before you commit. Have the exact amount ready — delivery staff carry very little change. Refunds on a COD order go to a UPI ID or bank account you nominate, because we never held cash.

3. Why there is no card option

We do not accept cards or PayPal, and we never store payment details. We do not offer net banking, EMI or wallets either. There is no stored card, no tokenised instrument and no saved payment method on this site. If any page shows you a card form in our name, it is not ours — close it and tell us.

4. Prices, GST and your invoice

Every price is in Indian rupees and is the amount payable.The business is not registered for GST. GST registration is not applicable to the business at this time, so GST is not charged separately on orders and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice. The price shown is the final price — nothing extra is charged at checkout. A plain itemised invoice comes with every order — keep it, because a return needs it.

5. Shipping charges, and what the price does not include

Orders of ₹999 and above ship free. Below that, one flat ₹59 covers the whole order and appears in the summary before you authorise anything. The price covers the frame and its delivery only, not photographs, printing, mats in non-standard cuts, wall plugs, or hanging tools.

6. Failed and duplicate payments

A failed payment creates no order, so there is nothing to cancel. If you were debited without an order appearing, or charged twice for one order, send us the transaction reference and the date. We check the same day and refund any surplus that reached us within 5 to 7 business days.

7. Order verification

Occasionally we confirm an order before dispatch, usually when the delivery number does not connect or the address looks incomplete — worth doing when glass is about to travel. If we cannot reach you within three working days we cancel and refund in full. We may also decline an order whose payment cannot be verified.

8. Security

The site runs over an encrypted connection and payment is authorised inside your UPI application rather than on our pages. We do not store card numbers, CVV codes or UPI PINs — they never reach us. What we keep is the order record, because tax and consumer law require it.

9. Refunds

Refunds return by the route that paid. Cancellation before dispatch is refunded within 5 to 7 business days. An approved return is refunded within 5-7 business days of the frame reaching us.

10. Payment contact

• Photo Frame Factory — sole proprietorship
• Address: Shop no. 4, Animesh Apartments, Lohar Ali Rd, near karnavat classes, Jambli Naka, Thane West, Thane, Maharashtra, 400601, India
• Phone: +91 90040 79575
• Email: [email protected]
• Hours: Customer service: 10:00 AM – 8:30 PM IST, daily

Governed by the laws of India; disputes fall to the courts at Thane, Maharashtra.